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Société28 décembre 2017
© ReutersCritique
La SNCF, Gérard d’Or 2017 du service à l’usager
De toutes les entreprises publiques, la SNCF est-elle celle qui offre le pire service à l'usager? Pire que les pannes en série ou les accidents qui ont émaillé l'année terrible de la SNCF, l'incapacité de l'opérateur ferroviaire à réaliser la révolution de la relation client est devenue critique.
La SNCF, Gérard d’Or 2017 du service à l’usager
avecÉric Verhaeghe