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Economie15 décembre 2014
© REUTERS/Regis DuvignauLe client est roi
La France en déficit d’esprit de service : tout ce qu’il y a à gagner en changeant de culture
L'homme qui a révolutionné le service dans les bureaux de Poste a bien l'intention de faire de même pour toutes les entreprises françaises. Entretien avec Xavier Quérat-Hément, initiateur du projet "Esprit de Service France".
